Macmillan Energy Advice team – making a difference to people living with cancer
I recently had the pleasure of meeting with Macmillan Cancer Support to hear first-hand about the amazing work of the Energy Advice Team.
The Energy Team offer support and advice to help source funding for people living with cancer, who are struggling to keep warm, regardless of who supplies their energy.
The customers they work with are living with cancer and need to be able to keep warm and keep the heating on; so many traditional energy saving initiatives are simply not suitable.
This means the team have to think of other solutions to save their customers money.
I met with the team to create a video about what a difference National Energy Action training has made to not only the team but to the customers they work with.
Alison the Energy Team Leader gushed about how much she enjoyed the Level 3 Award in Energy Awareness course and how she has become an energy advocate in and out of work.
Hearing from Alison and her colleague Paul talk about what a difference it has made to them as energy advisers and to their customers was really heartwarming.
You can watch the short video below:
Paul recounted with a smile how he successfully helped one customer who was really struggling to understand their tariff.
He was able to use the NEA Energy In the Home course booklet to calculate whether their existing tariff was the most suitable and best value for money – it wasn’t and Paul was able to identify a better tariff and saved that customer money.
Alison said just a mere week after completing the course, she heard staff confidently and competently providing much-needed energy advice – discussing chimney balloons and how to read your meter.
She’s extremely pleased that her staff have been provided not only with knowledge but confidence too.
Thanks to NEA training Alison has actually increased who can be referred into their small niche team to receive support and advice.
They’ve both changed their behaviour and habits in a personal capacity too. They’re thinking of ways to save themselves, friends and family energy and money too – whether it’s turning lights off, not overfilling the kettle or identifying ways of reducing damp and condensation in the home.
Despite Paul having previously worked in energy advice he still learned “a hell of a lot” and found the course extremely, enjoyable although intense.
I did the course myself in September 2017 – see what I thought here.
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